FAQs & Help Center

PAYMENT

What payment methods do you accept?
What currency is your store in?
Can I pay by cash on delivery (COD)?
Is it safe to use my credit/debit card at this website?
Are there any hidden costs?

SHIPPING/ TRACKING/ DELIVERY

Do you ship internationally? How much is the shipping?
I have received only part of my shipment, Where are the other items?
Will this item get to me before _________?
Why does my tracking info say invalid/not available/not found?
Where can I track my package?
What is the status of my order?
My order has been Returned to Origin (RTO). What does that mean?

RETURN/ REFUND/ RESTOCK/ EXCHANGE

Will you be restocking?
Do you accept returns?
Can I exchange an item?
How do I make a return?
When will you pick up my return order?
Are returns free?

SAFETY AND SECURITY

Is buying on-line safe?
Is your website secure with my personal information?

GENERAL

Do you have physical stores?
Do you offer a referral program? How does it work?
Is there a warranty?
How do I contact customer service?
Can I use multiple coupons on the same transaction?

ORDER

Can I change my order?
How do I cancel my order?
How do I add or remove products after placing my order?
How do I track the progress of an order?
Can I change my delivery address after I have placed my order?

CONTACT

How do I contact you?
When can I expect an e-mail response?